Terms, Conditions & Policies

Use the links below to get to full information about the Terms, Conditions & Policies under which goods and services are supplied.

For further information or clarification, please contact us directly.

List of pages in Terms, Conditions & Policies:

All customers should read our Privacy and Terms and Conditions policies carefully before placing an order with 20point9.

Basic Principals

20point9 is firmly committed to protecting your privacy. As a matter of policy we will not disclose, sell, trade or rent ANY of our customers personal details to any third party. Any personal information collected will be used in accordance with the Data Protection Act 1998 and other applicable laws.

What Information We Collect

20point9 will only collect customer information where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as ‘personal information’.

When you register or order, we collect personal information to process and fulfil your order(s). When you order, we do not take payment details through the website. A sales representative will call you to confirm your order and take payment details from you over the phone. 20point9 do NOT save your payment card details. We do however save your billing and delivery addresses for future use.

The information we collect will also be used to help us review, develop and improve the products and services we offer.

E-mail Privacy

As stated above, 20point9 will NOT disclose your individual, personal details to any third party. This includes your e-mail address. If you are receive emails from 20point9 and no longer wish to, then please email your company name, and email address to sales@wisesafetyuk.com and we will remove you from our e-mailing list.


“Cookies” are small pieces of information that are stored by your that make it possible for us to identify, for example, the contents of a shopping basket, making the web site more convenient to use.

The cookies set by 20point9 do not directly include any personal information you may have supplied to us.

If you are concerned about the use of cookies, you can disable the use your cookies using your browser settings and delete those already present. Please be aware that not accepting cookies will mean that some features and parts of the web site may not function correctly.

Security and Information

20point9 takes all reasonable and practicable precautions to keep your personal information secure. However, we cannot be held responsible for any breach of security as a result of a deliberate, malicious or criminal attack on our systems, as covered by the Computer Misuse Act 1990 and similar legislation. Please note that we also reserve the right to disclose individually identifiable information at the request of the police or other authorised government agencies, in order to comply with UK law.

To successfully return an item to 20point9, please adhere to the following steps. Failure to follow these procedures may result in your return being rejected upon receipt. 20point9’s warranty, returns policy and your rights under the Distance Selling Regulations are set out in our terms and conditions of sale which can be obtained via email or at www.wisesafetyuk.com

Obtain an RMA Number

You must obtain a CRN (Customer Returns Note) number before making any returns. To obtain an CRN number please contact Customer Services on 0151 495 5640 and provide the following information:

    • Account Number
    • Order Reference Number
    • the part number(s) to be returned
    • the reason for returning the goods (including a full fault description if there is a problem with the product)

The method of return should be confirmed with Customer Services whilst obtaining a CRN number.

What if there is a problem with the product?

If the items are being returned as faulty or due to our error, 20point9 will pay for the return. You will need to give a full and detailed description of the fault or error before a CRN number can be issued.

If returning by post you must obtain proof of postage from the Post Office. For larger items, a collection will be arranged for a date and from a location of your choice. Please keep the collection receipt from the courier for your records.

Certain items are covered by the manufacturer’s warranty, details of which will be given when you ring for your CRN number. The quickest option is for you to return such items direct to the manufacturer. If you prefer, 20point9, can facilitate the return. We will however ask you to obtain a CRN number from the manufacturer before sending the product back to 20point9.

What if I’ve changed my mind?

If you bought goods as a consumer within the meaning of the Distance Selling Regulations, you have a 7 day “cooling off” period. 20point9 offers a 7 day return option to all customers in any event. Such items must be returned in resaleable condition and in accordance with the packaging requirements below.

Products must be returned at your cost with proof of delivery being available upon request. 20point9 may request that certain items are returned using 20point9’s pre-paid label or courier in which case the cost will be deducted from the value of the return.

Goods returned under this option after the 7 day period will be subject to a 30% restocking fee.

How do I pack it?

All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. 20point9 cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.

Please clearly mark the CRN number on the transit packaging of your return. Do not write on or mark the product packaging. Please enclose a copy of your invoices.

How long will it take?

20point9 aim to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery for goods returned by post. Any goods rejected for return will be shipped back to you at your expense.

Shipping Information

All shipping information can be found in our Terms and Conditions page.

All customers should read our Terms and Conditions and Privacy policies carefully before placing an order with 20point9.

This website is operated by 20point9 (referred to as “20point9/we/our/us”). As a user of wisesafetyuk.com (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions as stated below.

  • Please read through these terms and conditions carefully before using this website.
  • We advise that you keep a printed copy for future use.

General Terms and Conditions

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted in this area of the website. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

The services available via wisesafetyuk.com will require your registration to the website, and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable. Your account details must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately.


The Company reserves the right to decline to trade with any company or person or to impose reasonable conditions prior to accepting any order (such as, by way of example, the provision of a valid landline phone number or the prior receipt of cleared funds by the Company) where the Company considers it reasonably necessary for security or fraud prevention purposes.

To avoid duplication, written confirmation of telephone orders must be clearly marked ‘Confirmation only’. The Company will not accept liability for orders not so marked and duplicate orders will be charged accordingly. Once accepted, no order may be cancelled without the prior written agreement of a director of the Company. Orders for Goods are accepted by the Company by dispatching the Goods provided, however, that dispatch will not be acceptance where the price for the Supplies has been incorrectly quoted or referenced by the Customer in its order. At the date of issue of these Conditions the following Small Order Handling Charges apply:

A. In relation to all orders placed by account holding customers and by non account customers

i. Orders up to £100.00 (ex VAT) – charge £6.50 (inc VAT);

At the date of issue of these Conditions the following Special Timed Delivery Charges apply. These Special Timed Delivery Charges will apply in addition to the Small Order Handling Charges above:

B. In relation to all orders placed by account holding customers and by non account customers:

i. Before Noon – £10.00 (ex VAT)

ii. Before 10.30am – £15.00 (ex VAT)

iii. Before 9am – £25.00 (ex VAT)

iv. Saturday delivery – £20.00 (ex VAT)

The Company reserves the right to increase or re-classify these charges at any time, including in the event that its costs of delivery increase.

Please note that an additional charge of up to £40.00 (+VAT) for larger items such as cabinets, large containers and some bulky items.


The Company will use all reasonable endeavours to dispatch Goods ordered before 3pm Monday to Friday on the same day. Such deliveries are usually offered free of charge but may be subject to the handling charges referred to above. The Company reserves the right generally to change its policy on charges for delivery (including imposing charges on orders not yet placed and accepted by the Company) at any time and to pass on any fuel surcharges imposed on it. The Company reserves the right to levy a delivery and/or handling charge in the amount notified to the Customer prior to dispatch for delivery of heavy or bulky items. For urgent deliveries the Company offers a special next day delivery service, the details and cost of which are referred to in condition 6 above.

The Customer may request delivery or performance by instalments for up to 12 months from the date of order.

The Company reserves the right to deliver or perform by instalments. Failure to meet a delivery or performance date where deliveries or performance are by instalment shall not prevent or restrict the Company from making further deliveries or rendering subsequent performance under the relevant Contract by instalment.

Delivery will be made to the address specified by the Customer.

The Company may use any method of delivery available to it. The Company will use reasonable endeavours to meet delivery and/or performance estimates but, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence.

The Company reserves the right to delay dispatch for a number of reasons, including to perform any necessary credit or anti-fraud checks or procedures or to ensure that payment has been received in cleared funds in full. Where dispatch is delayed for such reasons the Company will use reasonable endeavours to inform the Customer.

Inspection, Defects and Non-Delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery or, in the case of Services, performance and, the Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 10 days of such date. The Company does not write software comprised in the Goods and it is the Customer’s responsibility to check for the presence of computer viruses before the Goods are used. The quantity of any consignment of Goods, as recorded by the Company upon dispatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 5 days of the date when Goods should have been delivered or the Services performed in the ordinary course of events. Subject to 16(i) below, any liability of the Company for non-delivery or non performance or for Goods notified as defective on delivery or Services notified as defective following performance in accordance with this Condition will be limited to replacing the Goods or re-performing the Services within a reasonable time or to refunding the price they paid in respect of such Supplies.


Except as detailed below, no order can be cancelled or accepted for credit without the prior written agreement of the Company. If cancellation/credit is accepted by the Company, the Customer must obtain a returns authorisation number from the Company prior to returning the Goods. Goods must then be returned, at the Customer’s risk and expense, for receipt by the Company within 7 days of their delivery by the Company and must be undamaged, in re-saleable condition and in original packaging (which shall include any of the Company’s outer packaging). The Customer should return the Goods to “The Returns Department, 20point9, Unit 5, Weldon Road, Speke Approach, Widnes, WA8 8FW” quoting the Customer’s account number, postcode and order number. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.

Certain Goods are excluded from this right of return, including bare root hedging, printed logoed clothing and special signs. Goods returned after 7 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a restocking fee of 30% of the invoice value of the Goods.

Goods that consist of specially constructed or contain any of the hazardous substances referred to in the Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment may not be returned under this Condition. Any Goods which are not in the catalogue or are non-stock items may not be returned under this Condition. Any static-sensitive Goods supplied in sealed packaging may not be returned if the blister or ‘peel’ packs in which they are supplied have been opened, tampered with or damaged.


Once you place your order through our website, a sales representative will contact you to confirm your order and to take payment details.

All goods are subject to availability. In the event that we are unable to supply goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order with the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made using credit or debit card or cheque. Goods will only be dispatched once payment has been received.

All product prices exclude VAT and delivery charges, unless otherwise stated. You will be made aware of any VAT and delivery charges before the completion of your order (see Shipping & Returns for further details).

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us, or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Liability and Indemnity

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability, which may not otherwise be limited or excluded under applicable law.

20point9 will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. 20point9 will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website 20point9 accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Other than as expressly provided in these terms and conditions with respect to specific products and exceptions set out at Section 5, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

20point9 will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  • “economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • ” loss of goodwill or reputation; or
  • ” special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Notwithstanding the above, 20point9s aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Miscellaneous Provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

20point9 shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

We may provide links to other websites or resources relating to our products for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external websites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.