Shipping & Returns
To successfully return an item to 20point9, please adhere to the following steps. Failure to follow these procedures may result in your return being rejected upon receipt. 20point9’s warranty, returns policy and your rights under the Distance Selling Regulations are set out in our terms and conditions of sale which can be obtained via email or at www.wisesafetyuk.com
Obtain an RMA Number
You must obtain a CRN (Customer Returns Note) number before making any returns. To obtain an CRN number please contact Customer Services on 0151 495 5640 and provide the following information:
- Account Number
- Order Reference Number
- the part number(s) to be returned
- the reason for returning the goods (including a full fault description if there is a problem with the product)
The method of return should be confirmed with Customer Services whilst obtaining a CRN number.
What if there is a problem with the product?
If the items are being returned as faulty or due to our error, 20point9 will pay for the return. You will need to give a full and detailed description of the fault or error before a CRN number can be issued.
If returning by post you must obtain proof of postage from the Post Office. For larger items, a collection will be arranged for a date and from a location of your choice. Please keep the collection receipt from the courier for your records.
Certain items are covered by the manufacturer’s warranty, details of which will be given when you ring for your CRN number. The quickest option is for you to return such items direct to the manufacturer. If you prefer, 20point9, can facilitate the return. We will however ask you to obtain a CRN number from the manufacturer before sending the product back to 20point9.
What if I’ve changed my mind?
If you bought goods as a consumer within the meaning of the Distance Selling Regulations, you have a 7 day “cooling off” period. 20point9 offers a 7 day return option to all customers in any event. Such items must be returned in resaleable condition and in accordance with the packaging requirements below.
Products must be returned at your cost with proof of delivery being available upon request. 20point9 may request that certain items are returned using 20point9’s pre-paid label or courier in which case the cost will be deducted from the value of the return.
Goods returned under this option after the 7 day period will be subject to a 30% restocking fee.
How do I pack it?
All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. 20point9 cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.
Please clearly mark the CRN number on the transit packaging of your return. Do not write on or mark the product packaging. Please enclose a copy of your invoices.
How long will it take?
20point9 aim to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery for goods returned by post. Any goods rejected for return will be shipped back to you at your expense.
All shipping information can be found in our Terms and Conditions page.