Privacy Policy

All customers should read our Privacy and Terms and Conditions policies carefully before placing an order with 20point9.

Basic Principals

20point9 is firmly committed to protecting your privacy. As a matter of policy we will not disclose, sell, trade or rent ANY of our customers personal details to any third party. Any personal information collected will be used in accordance with the Data Protection Act 1998 and other applicable laws.

What Information We Collect

20point9 will only collect customer information where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as ‘personal information’.

When you register or order, we collect personal information to process and fulfil your order(s). When you order, we do not take payment details through the website. A sales representative will call you to confirm your order and take payment details from you over the phone. 20point9 do NOT save your payment card details. We do however save your billing and delivery addresses for future use.

The information we collect will also be used to help us review, develop and improve the products and services we offer.

E-mail Privacy

As stated above, 20point9 will NOT disclose your individual, personal details to any third party. This includes your e-mail address. If you are receive emails from 20point9 and no longer wish to, then please email your company name, and email address to and we will remove you from our e-mailing list.


“Cookies” are small pieces of information that are stored by your that make it possible for us to identify, for example, the contents of a shopping basket, making the web site more convenient to use.

The cookies set by 20point9 do not directly include any personal information you may have supplied to us.

If you are concerned about the use of cookies, you can disable the use your cookies using your browser settings and delete those already present. Please be aware that not accepting cookies will mean that some features and parts of the web site may not function correctly.

Security and Information

20point9 takes all reasonable and practicable precautions to keep your personal information secure. However, we cannot be held responsible for any breach of security as a result of a deliberate, malicious or criminal attack on our systems, as covered by the Computer Misuse Act 1990 and similar legislation. Please note that we also reserve the right to disclose individually identifiable information at the request of the police or other authorised government agencies, in order to comply with UK law.